Know a window cleaner/pressure washer doing above $10k/m? Invite them to a Free Scale Session >>> The difference between big, successful, profitable, growing companies and small, struggling, unprofitable, stagnant companies is: systems.
Hi. Jim DuBois here with WindowCleaningBusinessCoach.com. What if I told you that there was a strategy that most businesses are overlooking right now but which could have a profound effect on any business that implements it... by increasing revenue, decreasing expenses, making life so much easier for us the business owner... oh, and it doesn't cost a penny.
The secret is: systems. Not just software systems but a step-by-step process -- perhaps a checklist, a habit, or a procedure.
Want to know what makes many McDonald's Restaurants so successful? It's their systems. They have a step-by-step plan for everything in their store from the moment they turn the lights on in the morning to the moment they lock up the doors and leave at night.
Those that want to grow their business could invest more in things like marketing and lead generation or fancier equipment for their techs but you'll be able to squeeze out so much more success from what you already have when you build systems for your company.
- Systems help your team work faster
- Systems help your team work consistently
- Systems help your team work with fewer errors
- Systems help your team know when things are going well or not going well
The Qualities of a Great System
A great system is any system that is pre-planned, consistently performed, and regularly reviewed.
Pre-planned: A pre-planned system is one that has been intentionally built by design to ensure that all the parts of the system are performed as needed. One of the best ways to figure out what system to build in your company is to look at the problems, frustrations, and stresses that people face in your company and build systems around them.
Consistently performed: A consistently performed system is one that everyone finds easy to follow and they know when they've successfully (or unsuccessfully) completed it. Your system should work just enough to address the problem but not be so challenging and bureaucratic that people can't do it properly.
Regularly reviewed: Your system should be regularly reviewed to make sure people are following it and that it continues to be relevant to you company.
When and How to Build a System
Want to get more done in your company and reduce errors and screw-ups? Build a system.
Step 1. Start by identifying the biggest headache or struggle in your company.
For example, maybe your teams aren't returning equipment into the warehouse at the end of the day or maybe they're not reviewing the dates and amounts when customers write checks.
Step 2. Next, figure out what you want to happen. Write out the steps the way they are supposed to be.
For example, if your team isn't returning equipment into the warehouse at the end of the day, write the steps that they are supposed to do (such as "check the truck for equipment used during the day and return it to the warehouse"); or, if your team isn't reviewing the dates and amounts on customer checks, write the steps that they are supposed to do (such as "check the date, check the amount, check the 'pay to' line, and ensure the check is signed").
Step 3. Then, build the steps so that the actions you want them to take are clear and obvious.
...making it so they can't move forward until they have completed the steps they were supposed to do. For example, for the missing equipment, create a warehouse check-out/check-in form that your warehouse team must sign-off on when your tech submits the paperwork; or, for the sloppy check reviews, create a checklist of the parts of the check they must review, and each box of the checklist must be initialed by the tech as they complete that step of reviewing the check.
Step 4. Implement the system by introducing the system to your team and telling them why it is being implemented.
Help your team understand why it needs to be done (and, better yet, show them how complying with the system is in their best interest).
Step 5. Regularly review the system to make sure it is still working.
Tweak it slightly if it has not solved the situation completely, or if changes in your company remove the need for the system.
Building systems is simple, and the very best place to start is to build systems for the most pressing problems in your company.
Want to take your company to the next level? Encourage all leaders and managers to identify the top problems in their department and create systems to solve those problems. Make this a regular practice in your company. And, whenever you are feeling stressed or frustrated about a problem in your company, stop worrying and ask yourself: "How can I build a system that will solve this?"
Summary
The difference between an okay company and a really successful one is systems. The more systems a company has, the faster and more efficiently (and profitably) it will run. Start building systems in your company right now and see how much more successful you can be. Think Apple, Amazon, the large electrical or HVAC company you see on TV. Systems have allowed them to successfully grow!
In my company we follow what I call a Systems Blueprint. And this has been the magic that has taken my company to a Stage 4 Operation auto-pilot, multi-million-dollar operation. The proof is in in the pudding.
Your mission is to create a systems blueprint for your company. Schedule a call with me and I will walk you through the 7 Systems my company uses and how to integrate them into your business.
Whenever you're ready, here are a couple of ways I can help you...
- Join My MILLION DOLLAR Facebook Group for Window Cleaners & Pressure Washers (you must be in the business). Go here: https://www.facebook.com/
groups/milliondollarwashers - Get a "Scale" Strategy Session. If you want some 1 on 1 help, we can jump on the phone for a free call and brainstorm and determine what is missing, broken, and needed in your business and walk you through the strategies to get you pointed in the right direction. Just click here: Calendly.com/Jim DuBois/20-minute
- Get the 250 page crash course > My Book: How To Build A Dream Window Cleaning (Pressure Washing) Business In Record Time. Click HERE for more info.
...and while you're at it: